Privacy policy

Privacy Policy

Last updated: October 19, 2025

Rugby Garage operates this website and store (the “Services”) to provide you with a curated online shopping experience for our products. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our site, use our Services, or make a purchase.

1. Information We Collect

We collect personal information that you provide directly or automatically through your use of our Services. This may include:

  • Contact information: name, email, address, and phone number.
  • Payment information: billing details, payment method, and transaction history (processed securely by Shopify).
  • Account information: login credentials and preferences (if you create an account).
  • Device and usage data: IP address, browser, operating system, and browsing behavior on our site.
  • Communication data: any information shared with us through chat, email, or forms.

2. How We Use Your Information

  • To process and fulfill your orders, returns, and customer requests.
  • To communicate with you about your purchases or inquiries.
  • To send promotional messages and special offers (only if you opt in).
  • To improve our products, website experience, and customer service.
  • To detect and prevent fraud or misuse of our Services.
  • To comply with legal and regulatory obligations.

3. Cookies & Tracking Technologies

We use cookies and similar tracking tools (like pixels and analytics scripts) to improve your browsing experience, analyze traffic, and personalize advertising. These may include tools such as:

  • Shopify analytics cookies for store functionality.
  • Google Analytics for performance and visitor metrics.
  • Facebook/Meta Pixel for advertising and remarketing.

You can adjust your browser settings to decline cookies, though some site functions may not work properly if disabled.

4. Marketing & Retargeting

With your consent, we may use your email address or browsing data to show personalized offers and ads on platforms such as Google, Facebook, and Instagram. You can opt out of these communications at any time using the “unsubscribe” link in our emails or by contacting us directly.

5. How We Share Your Information

We may share information with trusted partners and service providers who help operate our business, including:

  • Shopify – our eCommerce platform, which processes your orders and stores data securely.
  • Payment processors – to complete secure transactions.
  • Shipping carriers – to deliver your orders.
  • Advertising and analytics partners – to deliver relevant content and measure marketing effectiveness.

We do not sell personal information. We may disclose data only when required by law or to protect our rights and security.

6. Data Retention & Security

We retain your information only as long as necessary to provide our Services and comply with applicable laws. We use reasonable administrative, technical, and physical safeguards to protect your data, though no online system is 100% secure.

7. Your Rights & Choices

Depending on where you live, you may have the right to access, correct, or delete your personal information, and to opt out of marketing communications. You can request these actions by contacting us using the details below.

8. International Transfers

Your information may be processed outside of Canada by Shopify or other partners to facilitate operations and improve service delivery. These partners maintain strict data protection standards consistent with applicable privacy laws.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices. The latest version will always be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

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