Shipping policy

Shipping & Delivery Policy

Last updated: October 19, 2025

Thank you for shopping with Rugby Garage. We’re committed to providing fast, reliable, and transparent shipping and delivery options for all customers. Please review the details below to understand our process, timelines, and delivery options.

1. Order Processing Time

All orders placed through our website are processed within 24 – 48 hours (excluding weekends and holidays). You’ll receive an email notification once your order has been:

  • ✔️ Shipped by carrier
  • ✔️ Marked ready for local pickup
  • ✔️ Scheduled for local delivery

Please note: During high-volume periods, severe weather, or special promotions, processing times may be extended. We will make every effort to keep you informed of any delays.

2. Shipping Options

We ship orders using trusted carriers within Canada. Shipping times and costs are calculated at checkout based on your location, order size, and selected method. Estimated delivery times are provided for convenience and are not guaranteed once the package is in transit.

  • Standard Shipping: Typically 2 – 7 business days after processing.
  • Expedited Shipping: Available on select products for faster delivery.

Tracking information will be emailed as soon as your order has shipped.

3. Local Delivery

We proudly offer local delivery for customers located within approximately 10 km of our shop in Oro Medonte, Ontario. Delivery availability and radius are subject to change without notice and may vary based on order volume or driver availability.

  • Delivery Window: Orders are typically delivered within 24 – 48 hours of confirmation.
  • Delivery Confirmation: You’ll receive an email or SMS once your order is out for delivery.
  • Delivery Attempts: If no one is available to receive the package, it may be left in a safe location or rescheduled for pickup.

Local delivery is currently available Monday – Friday during regular business hours. Certain heavy or oversized items may not qualify for local delivery.

4. Local Pickup

Customers can select Free Local Pickup at checkout. You’ll receive an email notification once your order is ready, typically within 24 – 48 hours. Please bring your order confirmation and a valid ID when picking up.

5. Shipping Restrictions

We currently ship within Canada. Certain products, including batteries or fuel-related equipment, may be subject to special shipping requirements or restrictions. We reserve the right to cancel or modify any order if shipping restrictions apply.

6. Delays and Liability

Rugby Garage is not responsible for shipping delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control. Once your order is handed to the carrier, risk of loss transfers to you. If a package is marked “delivered” but cannot be located, please contact the carrier directly and notify us so we can assist where possible.

7. Address Accuracy

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect addresses due to customer error. Any additional fees for address corrections or re-shipments will be the customer’s responsibility.

8. Order Changes or Cancellations

Changes or cancellations must be requested within a few hours of placing your order. Once processing begins, we may be unable to modify or cancel it. Please contact us immediately at rugbygarage2120@gmail.com with your order number.

9. Contact Us

If you have questions about shipping, local delivery, or pickup, please reach out:

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